Accessibility Statement

01Our Commitment to Accessibility

Oak Health Plans is committed to making its digital services accessible to all visitors, including people with visual, hearing, cognitive, neurological, speech, and motor disabilities. Because we serve clients remotely, our website is an important way for people to learn about insurance options, request assistance, and contact us.

Accessibility is an ongoing responsibility. We work to include accessibility in our website design, content, development, and maintenance practices and to provide reasonable assistance when a visitor encounters a barrier.

02Conformance Goal and Status

Our accessibility target is the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. WCAG provides testable criteria for improving access to web content for people with a wide range of disabilities.

• Target standardWCAG 2.2, Level AA
• ScopePublic content and functions controlled by Oak Health Plans on oakhealthplans.com
• Assessment statusOngoing; the website has not been independently certified as fully conformant

03Accessibility Measures

Our ongoing accessibility work includes efforts to provide:

• Semantic page structure, meaningful landmarks, and a clear heading hierarchy
• Keyboard access, visible focus indicators, and controls that do not require a mouse
• Descriptive page titles, link text, labels, instructions, and understandable form-error messages
• Text alternatives for meaningful images and appropriate treatment of decorative images
• Text and interface contrast that meets applicable Level AA criteria and information that does not rely on color alone
• Responsive layouts that support browser zoom, text resizing, and reflow on smaller screens
• Captions, transcripts, or other alternatives for prerecorded media when applicable
• Reduced or avoidable motion and no content that flashes in a way known to cause seizures
• Consistent navigation and plain, understandable content wherever practical

04Testing and Maintenance

We review accessibility as part of maintaining and updating the website. Our process includes automated checks and manual review, including keyboard-only navigation, focus visibility, zoom and reflow, form labels and errors, page structure, alternative text, and color contrast.

Automated tools cannot identify every accessibility issue, so a clean automated report is not treated as proof of full accessibility. We evaluate reported barriers, retest affected content after corrections, and review significant website or hosting-platform changes for new issues.

05Compatibility with Browsers and Assistive Technology

The website is intended to work with current versions of major browsers and commonly used assistive technologies. Older browsers, unsupported operating systems, unusual browser and assistive-technology combinations, or disabled browser features may not provide the intended experience.

If you experience a problem, please tell us which page you were using and, if you are comfortable doing so, the browser, device, and assistive technology involved. You do not need to disclose a disability or medical information to request accessibility help.

06Known Limitations and Third-Party Content

Despite our ongoing efforts, some content or functions may not yet fully meet our accessibility target. Temporary issues may also arise after website, software, or content updates.

Our website may link to or use third-party services, such as insurance-carrier portals, enrollment platforms, scheduling tools, video services, or documents that Oak Health Plans does not fully control. We cannot guarantee the accessibility of third-party content, but we welcome reports about barriers and will help you obtain the information or service another way when reasonably possible.

07Feedback, Assistance, and Alternative Access

If you have difficulty using the website, need help with a contact or quote form, want information in another accessible format, or wish to report an accessibility concern, contact us:

For the fastest review, identify the page or web address, describe the problem, and tell us your preferred way to receive a response. Information about your browser or assistive technology is helpful but optional. If our initial response does not resolve your concern, reply and ask us to review it again.

08Updates to This Statement

We may update this Accessibility Statement as our website, accessibility practices, or applicable guidance changes. The “Last reviewed” date at the top of this page shows when the statement was most recently reviewed.